Returns & Exchanges
At REDMAGIC, we are committed to your satisfaction and offer a 15-day return window for all gaming smartphones and accessories. If your device is defective or doesn't meet your expectations, we provide a streamlined process for repairs, replacements, or full refunds.
Initiate Your Request
Contact our support team within 15 days of delivery to submit a return or exchange request with your order number and proof of purchase.
Preparation and Inspection
Ensure the device is in its original packaging with all included accessories, manuals, and protective films intact to qualify for a full refund.
Ship Your Device
Follow the provided instructions to ship your item to our designated service center using a tracked shipping method for security.
Verification and Processing
Once our technicians verify the device condition, your refund or exchange will be processed within 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing