Frequently Asked Questions
Get the most out of your gaming experience with REDMAGIC.
What countries does REDMAGIC (INTL) ship to?
We ship to a wide range of international locations including the United States, Canada, the European Union, the UK, Australia, and parts of Asia. Please check our shipping policy page for a full list of supported regions.
How long does delivery usually take?
Standard shipping typically takes 7-15 business days, while priority shipping options can arrive within 3-5 business days depending on your location and customs processing.
What is the warranty policy for REDMAGIC smartphones?
All REDMAGIC smartphones come with a standard 12-month warranty covering manufacturing defects. Accessories are typically covered for 6 months from the date of purchase.
Can I return my device if I change my mind?
Yes, we offer a 15-day return policy for products in original, unopened condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.
Which payment methods are accepted?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods like Klarna or Affirm depending on your shipping destination.
Are REDMAGIC phones compatible with my local carrier?
Our global versions support a wide range of 5G and 4G bands. However, we highly recommend checking the specific network bands listed on the product page against your carrier's requirements before purchasing.